2021_memberhip_faq

Q: What is the Revolution Season Membership Program?
A: The Revolution Season Membership Program (the “Program”) is your ticket to the best seats in Gillette Stadium for all Revolution regular-season MLS home matches at the lowest-available price. Members will also receive a host of exclusive benefits along with best-in-class customer service.

Q: Will I have access to purchase my same seats for the MLS Cup home playoff matches at Gillette Stadium?
A: Program Members will have the opportunity to purchase their same seats for each MLS Cup home playoff game (not including the MLS Cup Championship game). Your Account will be billed only after the games have been scheduled and confirmed. This means that you will not pay in advance for any potential playoff matches that do not take place. Members who do not wish to purchase tickets to Revolution home playoff matches will need to (i) complete within 15 days of receiving the opt-out notification the Playoff Opt-Out form or (ii) send the Playoff Opt-Out form via U.S. Certified Mail (must be postmarked within 15 days of receiving the opt-out notice), return receipt requested to New England Revolution Ticketing, One Patriot Place, Foxboro, MA 02035.

Q: What payment plans are available for Program Members?
A: There are two payment plans available – Monthly payment and Annual payment plans which ensure there is an option for all Members.

Q: How much do I owe as a deposit to secure my Membership?

Monthly – 12 equal payments starting in October of each year

  • Deposit – First monthly payment
  • If purchase in November or later, the first payment will be a lump sum payment based upon an October start date.
  • Monthly payments will be billed on or around the 15th of each month

Annual – 100% payment upon purchase and each October in subsequent years

Q: Why does the club use an auto-renewal model?
A: The club uses an auto-renewal model to provide fans with less hassle when it comes to renewing their tickets each year. This model enables fans to pay over the course of 12 months. The auto-renewal model also ensures that fans have the flexibility to cancel at any time.

Q: How do I cancel my Membership?
A: You may cancel your Membership at any time by (i) completing the Cancellation Form available at revolutionsoccer.net/memberships/cancellation or (ii) sending the Cancellation Form via U.S. Certified Mail, return receipt requested, to New England Revolution Ticketing, One Patriot Place, Foxboro, MA 02035. For more information, please click here.

Q: If I choose to cancel, will I get a refund?
A: No refunds will be issued for terminating your Membership; however, any remaining balance on your Account may be applied toward the purchase of tickets to a Revolution home match(es) until no funds remain in your Account. Tickets must be purchased through the Revolution ticket office. If you choose to cancel, your Membership will end 29 days from the date you provide the New England Revolution with written notice by completing the Cancellation Form. If there is another payment date within the 29 day window, you will be charged.

Q: How will I be notified of changes to pricing and other changes to my Revolution Membership?
A: Any changes to pricing, or other material changes to your Membership benefits will be communicated via mail and/or email, to the mailing address and/or email address on file, on or before August 31st of each year.

Q: Can I transfer my Membership to a friend?
A: Your Membership is non-transferrable; however you can transfer your tickets to a friend through your online Account Manager or accessing mobile ticketing via the Gillette Stadium app.

Q: How do I transfer my tickets?
A: Account Manager as well as mobile ticketing via the Gillette Stadium app enable you to transfer tickets to anyone. The recipient will be able to show the transferred tickets on the app to be scanned when entering the stadium.

Q: When will payments begin for future Revolution seasons?
A: Season pricing is based on an October start each year for the upcoming season. Your credit card in your Account will continue to be charged each month or year, depending on your payment plan selection. Membership rates for future seasons will be communicated by the Revolution to Members on or before August 31 of each year. The first payment or annual payment for each upcoming season will be charged on or around October 15 of each year.

Q: Do all Members need to agree to the Revolution Program Terms and Conditions?
A: Yes, all Season Members must agree to the Revolution Membership Program Terms and Conditions.

Q: Can I suspend my Membership?
A: No, your Membership cannot be suspended for any period of time. If a Member chooses to cancel his/her Membership for a period of time, he/she would then need to sign up for a new Membership.

Q: How can I pay for my Revolution Membership?
A: The club accepts VISA, MasterCard and American Express credit cards for Membership payments.

Q: When will my Membership welcome package be mailed to me?
A: To minimize physical interactions at games, the Membership will be all digital in 2021.

Q: What is the Gillette Stadium app?
A: The Gillette Stadium app can be downloaded on any smart phone and allows you to manage your tickets and access your ProShop discount as well as being a resource for other game day information.

Q: How do I take advantage of the Member ticket exchange program online?
A:During the 2021 MLS season, Season Members will be able to exchange tickets to any 2021 Revolution regular season home matches for a credit equal to the face value of the ticket(s) through the Revolution office or online through Account Manager. Season Members may use such credits towards the purchase of tickets to future 2021 regular season Revolution home matches only, subject to seating availability.

To exchange your tickets out of a 2021 Revolution regular season home match and into a credit, you must make your selection at least seven (7) days prior to each such match. Credits are non-refundable.

Unused tickets from matches that have already occurred will not be eligible for ticket exchanges.

Q: How do I receive the 15% in-store Revolution ProShop discount?
A: Log into your account via the Gillette Stadium app to access your in-store Revolution ProShop discount. No exceptions will be made.

Q: How do I receive special discounts and offers from select Patriot Place retail and restaurant locations?
A: Log into your account via the Gillette Stadium app to access y special discounts and offers from select Patriot Place retail and restaurant locations. Please click here to review the participating locations.

Q: How do I manage my tickets online via Account Manager?
A: You will need to enter the email attached to your Membership and password to log in to Account Manager.

Q: How do I reset my password for Account Manager?
A: You may reset your password by clicking the “Forgot Your Password?” link on the Account Manager log-in page. A new password will be emailed to you. Please contact your service representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net with any questions.

Q: How do I change my information in Account Manager?
A: You may update your personal information in Account Manager. However, you must contact New England Revolution Ticketing if you wish you change the credit card information in your Account.

Q: How do I purchase add-on tickets to Revolution home matches online?
A: Account Manager enables you to purchase discounted add-on tickets, when available, to future Revolution home matches. Tickets can be purchased up until kickoff.

Q: How do I donate tickets to the New England Revolution Charitable Foundation?
A: Account Manager enables you to donate tickets to the New England Revolution Charitable Foundation (our own charitable foundation which uses the tickets via our various charitable partners). When donated, the foundation will automatically receive your ticket(s) which will be placed into their account. Tickets may be donated through Account Manager up to 48 hours prior to a match.

Q: What benefits do I receive with my Revolution Membership?
A: In addition to tickets to each Revolution regular-season home match, you will receive special Member-only benefits. For a full list of benefits, click here.

Advertising

Advertising