MOBILE TICKETING TROUBLESHOOTING TIPS
IMPORTANT Ticketmaster update for Apple iPhone (iOS) users!
Ticketmaster has released SafeTix Wallet security enhancements for mobile tickets, which requires Apple devices to be running iOS 16.4 or higher. Please check your device and update to the latest iOS.
Go to > Settings > General > Software Update > Verify iOS is up to date
Please also confirm that you have the latest version of the Gillette Stadium and/or Ticketmaster apps on your device. SafeTix will require you to complete a one-time action linking your Ticketmaster account to your Apple ID using FaceID or passcode.
After linking your accounts, if you receive a “Pass Disabled” message on your mobile tickets in your mobile Wallet, you will need to check to ensure that you have updated your iOS and/or the Gillette Stadium/ TM app to the latest version to resolve. You may also need to delete/remove your mobile tickets from your Wallet and re-add from your Ticketmaster account to resolve. If you need additional help, please click here for more information.
Noting, SafeTix will be rolled out by Ticketmaster to iOS users first, and in the following months, it will be rolled out to Android users.