To Revolution Fans and Ticket Holders:

Thank you for your support during these very challenging and uncertain times. 

On Wednesday, June 10, Major League Soccer announced official changes to this season’s competition format. The MLS is Back announcement communicated that “upon completion of the MLS is Back Tournament, MLS plans to continue its regular season with a revised schedule in home markets, followed by the Audi MLS Cup Playoffs and the 25th MLS Cup. The schedule will be developed at a later date. The final number of matches and the schedule for the remainder of the 2020 MLS regular season will be announced in the coming weeks.”

It remains unclear which 2020 Revolution home matches, or how many 2020 Revolution home matches, may be cancelled or played without fans in attendance.

Due to these unique circumstances, we would like to provide an update in regards to tickets and what the Revolution ticket policies are based on the type of tickets you may have purchased.

Our goal is to deliver the highest level of customer service possible.  If you have questions please contact Revolution Customer Service by email at cs@revolutionsoccer.net or call 1-877-GET-REVS (438-7387).

SEASON MEMBERS AND SEASON TICKET HOLDERS

Effective as of today’s date, we estimate that six (6) of the seventeen (17) regular season Revolution home matches will be affected by the recent announcement by MLS. Season Membership and season ticket rates are based on a 17 match regular season Revolution home schedule. As a result, we are offering refunds and credits for all matches paid for in excess of eleven (11) matches.

If, in the future, more than six (6) Revolution 2020 regular season home matches are cancelled or played without fans in attendance, Season Members and Season Ticket Holders will receive a refund or credit for all funds paid towards such matches.

Details regarding accounts and any potential refund or credit options were communicated via email to all Revolution Season Members and Season Ticket Holders. If Season Members have additional questions, please visit the Season Member Refund FAQ page for more detailed information.

2021 Season Membership/Season Ticket per-ticket prices for renewing Season Members/Season Ticket Holders will not be increased from 2020 pricing.

All terms and conditions in the Revolution Membership Program Terms and Conditions will continue to apply.  Season Ticket Holders, who are not part of the Revolution Membership Program, may visit Gillette Stadium Ticket Terms for more information.  Season Members/Season Ticket Holders are encouraged to contact their Revolution Customer Service Representative to discuss any questions they might have about their season package.

MULTI-GAME PACKAGE TICKET HOLDERS

When MLS officially announces the revised 2020 MLS regular season schedule, we will communicate via email the details on how this will impact the tickets purchased by Multi-Game Package Ticket Holders.  Multi-Game Package Ticket Holders are encouraged to contact their Customer Service Representative to discuss any questions regarding their ticket package. 

Following the official schedule announcement, refunds or credits will be issued for tickets purchased to Revolution home matches that are cancelled or played without fans in attendance.  Tickets for matches that are rescheduled will be honored on the new date.  Please see the Gillette Stadium Ticket Terms for more information.  If you have questions please contact Revolution Customer Service by email at cs@revolutionsoccer.net or call 1-877-GET-REVS (438-7387).

INDIVIDUAL GAME TICKET HOLDERS

As explained above, MLS has not determined which 2020 regular season games will be officially cancelled and which games will be rescheduled as part of the revised 2020 MLS regular season schedule.

When MLS officially announces the revised 2020 MLS regular season schedule, refunds or credits will be issued for tickets purchased to Revolution home matches that are cancelled or played without fans in attendance.  Tickets for matches that are rescheduled will be honored on the new date.  Please see the Gillette Stadium Ticket Terms for more information.

If you have questions please contact Revolution Customer Service by email at cs@revolutionsoccer.net or call 1-877-GET-REVS (438-7387).