2023 Season Member Season Seat Relocation and Upgrade Process FAQs
Q: Where do I go to access the seat relocation and upgrade process?
A: You can log into the online Account Manager using your email address and password. If you have not previously logged into Account Manager, you may need to click “Forgot My Password” to set up a password for your account.
Q: When am I able to access the seat relocation and upgrade process?
A: The start of your window has been communicated to you in the email. Each Member will have access based on their tenure to relocate or upgrade into open seat locations for 2023. The process will end on Friday, November 18 at 5 PM.
Q: Is there anything I need to do to keep the same seats I had during the 2022 season?
A: No, you will automatically have your same seating location from 2022 unless you decide to choose new seats for 2023.
Q: Is there a cost to relocate my season seats?
A: If you choose seats in the same pricing category, there will be no cost for you to relocate. If you choose seats in a higher pricing category (i.e. your 2022 season seats were in our sideline sections and you choose seats in one of the midfield sections) you will be charged the difference in pricing based on your renewal rate. If you are currently on the monthly payment plan, you will need to re-enroll in the payment plan and confirm your credit card during the check-out process.
Q: What if I would like to add on additional season seats at this time?
A: You will not be able to add on additional season seats online through this process, however, if you’d like to purchase any additional season seats, please call your account representative and they will be able to assist you.
Q: What if I am unable to log into my account at the time my window opens?
A: You may log into your account any time from the time your window opens until Friday, November 18 at 5 PM to relocate your seats. You may also assign someone to upgrade your seat location by proxy over the phone. If this is the case, you must give us the name of your proxy before your time window. If we do not have a proxy name on file, we will not allow anyone else to select your seating location. You can inform us of your proxy by phone or email.
Q: Can I call my account representative during my window to relocate or upgrade my seat location?
A: Yes, please keep in mind that the start of any window will be very busy for each of our account representatives. If you will be unable to use the online relocation process, we recommend you communicate with your representative ahead of your window opening to discuss your preferences and your account representative will then be able to select the best available seats based on those preferences. Your seats will not be adjusted without confirming the new seat locations with you.
Q: Can I access the seat relocation and upgrade process via the Gillette Stadium App?
A: No, the seat relocation and upgrade process is only available via the online Account Manager page.